Version 1.0 | 12 March 2026
These Terms of Use ("Terms") govern the use of the Chat2Stay online platform ("Service"), owned and operated by Chat2Stay (trade name of KOROMPLIS C2S LIMITED PARTNERSHIP), registered at Poseidonos 16, Saronida, Attica, Greece, contact email: contact@chat2stay.com.
By accessing or using the Service, the User ("You") confirms having read, understood, and unconditionally accepted these Terms. If you do not agree, do not use the Service.
Chat2Stay may amend these Terms at any time. Changes are published at www.chat2stay.com/terms and take effect upon publication.
2.1 Chat2Stay provides a Software as a Service (SaaS) platform enabling short-term rental property owners or managers to automate guest communications using artificial intelligence.
2.2 The Service operates via www.chat2stay.com and may connect with third-party platforms (including Stripe, Viva Wallet, WhatsApp Business API, or email). Its operation depends on third-party services (Stripe, Viva Wallet, WhatsApp Business API & Google Gemini AI). The User agrees that use is also governed by the respective terms of Meta, Google & Stripe/Viva Wallet.
2.3 Chat2Stay offers subscription plans with varying feature levels and analytics capabilities, subject to the applicable terms and prices in force.
2.4 The Service is provided exclusively remotely via the internet, without installation of any software or equipment at the User's premises.
3.1 Use of the Service requires creation of a personal account. The User must provide accurate, complete, and up-to-date information including contact and billing details, and update them promptly upon any change.
3.2 The Service is intended exclusively for persons aged 18 or over. By registering, the User confirms meeting this requirement.
3.3 The User is solely responsible for maintaining the confidentiality of their access credentials and for all activities conducted through their account. Chat2Stay is not liable for loss, damage, or unauthorised access resulting from User negligence.
3.4 Sharing, transferring, or granting third-party access to an account is not permitted without Chat2Stay's prior approval.
3.5 Chat2Stay may refuse registration or suspend/delete an account in the event of Terms violations, malicious activity, or inaccurate information. In such cases, Chat2Stay is not obliged to restore deleted data.
The Service is provided by monthly or annual subscription, processed by a licensed payment provider (Stripe or Viva Wallet). Current plans and pricing are published at www.chat2stay.com.
Prices include VAT where applicable, unless stated otherwise.
Free trial: 30 days of full functionality at no charge. After expiry, the subscription activates automatically unless cancelled.
Auto-renewal: Subscriptions renew automatically at the end of each period (monthly or annual) until cancelled by the User.
Payment security: Chat2Stay does not store card details. All payments are processed by licensed providers (Stripe or Viva Wallet), both PCI DSS certified.
4a.1 Pre-Contractual Information (Greek Law 2251/1994 & Directive 2011/83/EU). Before completing registration, the User is informed of: (a) the main characteristics of the Service; (b) Chat2Stay's identity and contact details; (c) the total price and billing method; (d) contract duration and termination terms; (e) Service functionality and interoperability; (f) the complaints handling procedure.
4a.2 Right of Withdrawal. Consumers (natural persons not acting in a professional capacity) have the right to withdraw from the contract within 14 calendar days of its conclusion, under Greek Law 2251/1994 and Directive 2011/83/EU (transposed by Law 4177/2013).
4a.3 Exception — Commencement of Performance. If the User expressly requests that the Service begin within the 14-day withdrawal period and acknowledges losing the right of withdrawal upon full performance, that right ceases to apply (Article 16(m) of Directive 2011/83/EU). This acknowledgement is recorded at registration.
4a.4 Free Trial Period. The 30-day free trial covers and exceeds the 14-day withdrawal period. The User may cancel without charge or justification during the trial.
4a.5 Business Users. The right of withdrawal does not apply to Users acting in the course of their trade, business, or profession (B2B contracts).
5.1 The Service is provided exclusively for managing and automating communications between property owners/managers and their guests. The User must use the Service lawfully, in accordance with these Terms and fair-use standards.
5.2 The following uses are strictly prohibited:
5.3 The User may not resell, rent, assign, or sublicense the Service without Chat2Stay's prior written consent.
5.4 Chat2Stay reserves the right to immediately suspend or terminate an account, without notice and without subscription refund, in the event of violations.
5.5 Chat2Stay is not responsible for content entered by the User. The User bears sole responsibility for the legality, accuracy, and compliance of their content.
5.6 Upon receiving a credible complaint of unlawful use, Chat2Stay may delete or restrict the account, retain data for legal purposes, and notify the relevant authorities.
6.1 The User warrants that they hold all necessary rights for content entered into the Service and that its use does not infringe third-party rights.
6.2 The User must use communication channels in accordance with their providers' terms (including: WhatsApp Business Terms, Stripe Services Agreement, Viva Wallet Services Agreement, Google Gemini Terms).
6.3 The User undertakes to inform guests that communications may be handled by an automated AI assistant and third-party providers, and to obtain consent where required.
6.4 Entry of special-category data (e.g. health data) is prohibited. The User bears sole liability for resulting violations.
6.5 The User must protect their credentials and promptly notify Chat2Stay of any security breach or unauthorised use.
6.6 The User complies with the age restrictions of the connected APIs (the Service is not intended for persons under 18).
7.1 Chat2Stay uses commercially reasonable efforts to keep the Service available 24/7 without guaranteeing uninterrupted operation or a specific uptime percentage.
7.2 The Service may be temporarily unavailable due to:
7.3 Chat2Stay may modify or temporarily suspend features for improvement, security, or compliance; reasonable notice will be given for material reductions in functionality.
7.4 Chat2Stay is not liable for loss, delays, or damages attributable to events beyond its control, third-party provider outages (WhatsApp, Google/Gemini, Stripe, Viva Wallet), or User acts or omissions.
7.5 Chat2Stay may maintain a status page or notification channel for technical issues and maintenance.
7.6 In the event of continuous downtime exceeding fifteen (15) days, the User may, upon request, export data and cancel without additional charge.
7.7 Absent a signed SLA/Enterprise Agreement, no financial compensation or uptime credits are provided for downtime.
8.1 The Service is provided "as is" and "as available" without warranty. AI responses may contain errors or inaccuracies; the User must verify them. Chat2Stay does not provide legal, technical, or professional advice.
8.2 To the maximum extent permitted by law, Chat2Stay is not liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or customers.
8.3 Chat2Stay's aggregate liability for any claim shall not exceed the amount paid by the User in the twelve (12) months prior to the event, subject to a maximum of two hundred euros (€200).
8.4 Chat2Stay is not liable for delays or errors attributable to third-party providers (Meta/WhatsApp, Google/Gemini, Stripe, Viva Wallet) or changes in their policies.
8.5 Nothing in these Terms excludes liability for fraud or gross negligence where such exclusion is prohibited by law.
9.1 All content, source code, databases, software, graphics, trademarks, and logos are the intellectual property of Chat2Stay and protected by Greek and European law.
9.2 Chat2Stay grants the User a non-exclusive, non-transferable, revocable, limited licence to access and use the Service solely for property management purposes, in accordance with these Terms.
9.3 The User acquires no ownership rights. Prohibited: copying/reproducing/modifying software; commercial exploitation without approval; decompiling or reverse-engineering.
9.4 User-entered data remains the User's property. The User grants Chat2Stay a limited licence to use it solely to provide and improve the Service.
9.5 Any unauthorised use of the Service may give rise to civil or criminal liability.
9.6 Chat2Stay may revoke or suspend the licence without notice upon a Terms violation.
10.1 The User may cancel at any time via the dashboard or at contact@chat2stay.com. Cancellation takes effect at the end of the current subscription period.
10.2 Fees already paid are non-refundable, except where cancellation is due to Chat2Stay fault or a verified billing error.
10.3 Chat2Stay may suspend or temporarily disable an account, with or without notice, in the event of:
10.4 Permanent termination may occur if the User repeatedly violates the Terms, fails to comply with compliance notices, or persists in use that creates legal or technical risk.
10.5 After cancellation or termination: the account is deactivated and access ceases. The User may request data export in JSON format within 90 days. After that period, data is permanently deleted unless retention is required by law.
10.6 Accounts inactive for more than twelve (12) months may be temporarily deactivated (no data deleted), with immediate reactivation available upon login.
10.7 Chat2Stay may suspend or terminate the Service for all users if required by technical reorganisation, regulatory compliance, or business cessation, with at least 30 days' notice and the right to data export.
11.1 The User agrees to indemnify, defend, and hold harmless Chat2Stay and its representatives from any claim, damage, cost, or expense (including legal fees) arising from: (a) Terms violations; (b) unlawful, abusive, or negligent use; (c) User-entered content; (d) infringement of third-party rights; (e) data processing outside the agreed scope.
11.2 Chat2Stay will notify the User in writing of any third-party claim for which indemnification is sought.
11.3 Chat2Stay may assume the defence or settlement of any covered claim.
11.4 Indemnification includes court costs, legal fees, and other defence expenses.
11.5 The indemnification obligation does not apply to damages arising from Chat2Stay's own fraud or gross negligence.
11.6 Indemnification obligations survive expiry or termination of any agreement with Chat2Stay.
12.1 Chat2Stay may amend these Terms and the Privacy Policy at any time for legal, technical, or operational reasons.
12.2 Amendments are notified via: (a) posting at www.chat2stay.com/terms; (b) in-app notification; (c) email to the registered address.
12.3 For material changes, at least thirty (30) days' notice will be given before the effective date.
12.4 Unless stated otherwise, changes take effect at 00:00 (Europe/Athens) on the stated date.
12.5 Continued use after the effective date constitutes acceptance. Users who disagree may cancel before the effective date.
12.6 Price changes apply to future periods (30 days' notice for monthly; renewal only for annual). Typographical pricing errors may be corrected with notice and cancellation rights.
12.7 Minor technical changes may be made without notice where they do not materially reduce the value of the Service.
12.8 Beta/preview features are provided "as is" and may be changed or withdrawn at any time.
12.9 Chat2Stay may transfer rights/obligations in the event of merger, acquisition, or restructuring, with equivalent confidentiality protections.
12.10 Document Precedence: (i) signed SLA/Enterprise Agreement; (ii) these Terms; (iii) Data Processing Addendum; (iv) Privacy Policy (including Cookies & AI Processing).
12.11 The official binding version of the Terms is the Greek version. Translations are for convenience; the Greek version prevails in case of conflict.
12.12 Chat2Stay maintains an archive of previous versions, available upon request.
13.1 These Terms are governed by Greek Law, including the Civil Code, Law 2251/1994, Directive (EU) 2019/770, and Regulation (EU) 2016/679 (GDPR).
13.2 The courts of Athens, Greece have exclusive jurisdiction over any dispute.
13.3 The parties will first attempt friendly resolution within 15 days of written notice, failing which mediation under Law 4640/2019 is available.
13.4 EU consumer users retain the benefit of mandatory provisions of their country of residence.
13.5 Non-EU consumers retain the benefit of mandatory provisions of their country of residence to the extent they cannot be contractually excluded.
13.6 Claims against Chat2Stay must be brought within twelve (12) months of the claimant's awareness of the basis of the claim (does not apply to debt collection or IP infringement).
13.7 Chat2Stay may seek injunctive or interim relief from the courts of Athens to prevent imminent IP infringement, API abuse, or disclosure of confidential information.
13.8 Consumers may use the EU Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr. Chat2Stay's participation is voluntary and decided case by case.
13.9 If any provision is invalid or unenforceable, the remainder is unaffected and replaced by the nearest lawful equivalent.
14.1 All communications are made electronically via: (a) email to the User's registered address; (b) in-app dashboard notification; or (c) announcement on www.chat2stay.com.
14.2 Official communications: contact@chat2stay.com or in writing: Chat2Stay, Poseidonos 16, Saronida, Attica (as registered in the GEMI Business Registry).
14.3 Electronic notices are deemed received 24 hours after email despatch or immediately upon appearing in the dashboard. Postal notices after five (5) business days.
14.4 The User accepts that electronic communications have the same legal effect as written notices.
14.5 The User must keep contact details current. Chat2Stay is not liable for missed notices due to incorrect information.
14.6 GDPR requests: contact@chat2stay.com, subject "GDPR Request". Response within 30 days.
14.7 The User may unsubscribe from service-update notifications at any time via the "unsubscribe" link or by contacting contact@chat2stay.com.
14.8 Communications are in Greek or English. The Greek version prevails in case of interpretive conflict.
15.1 Chat2Stay is not liable for delay or failure to perform caused by events beyond its reasonable control, including: natural disasters, war, terrorism, strikes, government actions, power/network outages, cyberattacks, or disruptions to third-party APIs (Meta/WhatsApp, Google Cloud, Stripe, Viva Wallet).
15.2 Chat2Stay will notify Users as soon as possible and use all reasonable efforts to restore normal operations.
15.3 A Force Majeure Event suspends Chat2Stay's corresponding obligations for its duration, without liability or grounds for termination by the User.
15.4 If the event continues for more than ninety (90) days, either party may terminate by written notice without liability and without refund for the period already served.
15.5 Chat2Stay undertakes to use reasonable efforts to mitigate the event's consequences and restore operations as quickly as possible.
15.6 For the duration of a Force Majeure Event, Chat2Stay is released from liability for delay, omission, or partial performance directly or indirectly caused by that event.
These Terms of Use constitute the entire agreement between the User and Chat2Stay.